qqzz Privacy Policy

Your privacy is important to us. This policy explains what personal data qqzz collects, why we collect it, how we use it, and the rights you hold over your own information.

Last Updated: January 2026

Introduction

qqzz ("qqzz", "we", "us", "our") is the operator of the online casino and sports betting platform accessible at https://qqzz.ws (the "Platform"). This Privacy Policy ("Policy") describes how qqzz collects, processes, stores, shares, and protects personal data relating to registered members, visitors, and prospective users ("you", "your") of the Platform, and explains the rights you have in relation to your personal data.

By registering an account on qqzz, using the Platform's services, or continuing to browse the Platform without registering, you acknowledge that you have read and understood this Policy. If you do not agree with any part of this Policy, you should discontinue using the Platform immediately. This Policy should be read together with qqzz's Terms and Conditions, which are incorporated by reference.

qqzz processes personal data responsibly and in accordance with applicable data protection principles. We collect only the data we genuinely need to operate the Platform safely, comply with legal obligations, and provide you with a high-quality gaming experience. We do not sell your personal data to third parties.

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Identity Data
Name, DOB, ID documents
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Financial Data
Payment method details
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Usage Data
Game history, betting activity
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Device Data
IP address, browser, OS

Personal Data We Collect

qqzz collects different categories of personal data depending on how you interact with the Platform. The categories of data we may collect are set out below:

Identity and Contact Information

  • Full legal name, date of birth, gender, and nationality as provided during account registration or identity verification.
  • Registered mobile number and email address (where provided) used for account communication, two-factor authentication, and promotional notifications.
  • Copies of government-issued photo identification (national ID card, passport) and proof of address submitted as part of Know Your Customer (KYC) verification.
  • Photograph or selfie (where required for facial liveness verification as part of KYC) to confirm that the account holder matches the submitted identity document.

Financial and Payment Information

  • Mobile wallet account numbers (bKash, Nagad, Rocket, Upay) or bank account details used to process deposits and withdrawals on the Platform.
  • Transaction history, including deposit amounts, withdrawal amounts, dates, and payment method identifiers, maintained for accounting, fraud prevention, and regulatory compliance purposes.
  • Details of any bonus credits applied to your account, including the bonus type, amount, and wagering requirement status.

Technical and Usage Data

  • IP address, device type, operating system, browser type and version, screen resolution, and other technical identifiers collected automatically when you access the Platform.
  • Game play logs, including games played, wagers placed, game outcomes, session duration, and responsible gaming tool usage, used for account management, dispute resolution, and fraud detection.
  • Cookies and similar tracking technologies used to maintain your session, remember your preferences, and analyse traffic patterns on the Platform. See Section 6 for full details on our use of cookies.

How We Collect Your Data

qqzz collects personal data through the following means:

  • Directly from you: When you register an account, complete identity verification, make a deposit or withdrawal, contact customer support, or respond to a survey or promotion.
  • Automatically: Through cookies, web beacons, and server logs when you browse or use the Platform, including data about your device, browser, IP address, and activity on the Platform.
  • From payment service providers: Transaction confirmation and payment method verification data received from bKash, Nagad, Rocket, Upay, Visa, Mastercard, and other payment partners when you initiate a deposit or withdrawal.
  • From identity verification partners: Data returned by third-party KYC service providers used to verify your identity documents against national databases and confirm age eligibility.
  • From fraud and security systems: Data generated by our automated fraud detection and risk management systems that monitor account behaviour, transaction patterns, and login activity.

Where you choose not to provide personal data that is required for a specific purpose (such as identity verification), qqzz may be unable to provide the relevant service or feature to you. We will inform you when this is the case.

How We Use Your Personal Data

qqzz uses your personal data for the following purposes:

  • Account registration and management: To create and maintain your qqzz account, verify your identity and age, process login requests, and enable account security features including password reset.
  • Payment processing: To process your deposit and withdrawal requests, verify that payment methods belong to you, maintain transaction records, and resolve payment disputes.
  • Regulatory compliance: To comply with applicable anti-money-laundering (AML), counter-financing-of-terrorism (CFT), and KYC obligations, including filing reports with relevant authorities where legally required.
  • Customer support: To respond to your enquiries, process complaints, investigate disputes, and provide assistance with account or game-related issues via our support channels.
  • Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, money laundering, bonus abuse, account takeover, and other security threats to the Platform and its users.
  • Responsible gaming: To monitor gaming behaviour for signs of problem gambling, apply and enforce responsible gaming tools (deposit limits, self-exclusion, session reminders) set by you or required under our policies.
  • Marketing and promotions: With your consent, to send you promotional communications about qqzz bonuses, tournaments, new games, and seasonal offers relevant to Bangladesh players, via SMS or in-platform notification. You may withdraw consent at any time by contacting support.

qqzz processes your personal data on the following legal bases:

  • Contractual necessity: Processing required to perform the contract between you and qqzz — including account creation, identity verification, payment processing, and game provision — is carried out on the basis that it is necessary to fulfil our contractual obligations to you.
  • Legal obligation: Processing necessary to comply with AML, CFT, KYC, and other applicable legal and regulatory requirements is carried out on the basis of legal obligation.
  • Legitimate interests: Processing for fraud prevention, security monitoring, responsible gaming enforcement, and platform improvement is carried out on the basis of qqzz's legitimate interests, provided those interests are not overridden by your rights and interests.
  • Consent: Processing for direct marketing communications is carried out on the basis of your consent. Where consent is the legal basis for processing, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to the withdrawal.

Sharing Your Personal Data

qqzz does not sell your personal data to any third party. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection obligations:

  • Payment service providers (bKash, Nagad, Rocket, Upay, Visa, Mastercard and similar): Shared to the extent necessary to process your deposits and withdrawals. These providers operate under their own privacy policies and are independently regulated.
  • Identity verification and KYC providers: Shared to the extent necessary to verify your identity documents and confirm age eligibility, as required under our responsible gaming and AML obligations.
  • Game providers and technology vendors: Game studios such as Pragmatic Play, Evolution Gaming, Spribe, and Ezugi receive session tokens and game-play data necessary to deliver their games to you through the Platform. These providers do not receive your full personal profile.
  • Law enforcement and regulatory authorities: Where required by applicable law, court order, or regulatory requirement, qqzz may disclose personal data to law enforcement agencies, financial intelligence units, or other government bodies. qqzz will notify you of such a disclosure where legally permitted to do so.

qqzz requires all third parties that receive your personal data to maintain appropriate security standards and to use your data only for the specific, limited purpose for which it was shared. We do not permit our third-party service providers to use your personal data for their own marketing purposes.

Cookies and Tracking Technologies

qqzz uses cookies and similar tracking technologies (collectively, "cookies") to operate the Platform, maintain your session, remember your preferences, and gather analytics about Platform usage. Cookies are small text files stored on your device by your browser when you visit the Platform.

Types of Cookies We Use

  • Strictly necessary cookies: Required for the Platform to function. These include session cookies that keep you logged in during your visit and security cookies that protect against cross-site request forgery. These cookies cannot be disabled without breaking core Platform functionality.
  • Functional cookies: Used to remember your preferences such as language settings, responsible gaming tool configurations, and display settings so that you do not have to re-enter them on every visit.
  • Analytics cookies: Used to collect anonymised or pseudonymised data about how visitors use the Platform — such as pages visited, time spent, and navigation paths — to help us improve Platform performance and user experience.

You can control or disable non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the Platform. As the Platform is a mobile-first site, we recommend reviewing your mobile browser's cookie settings if you primarily access qqzz via a smartphone.

Data Retention

qqzz retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, to comply with legal and regulatory obligations, and to resolve disputes. The following retention periods apply:

  • Account data: Retained for the duration of your active account and for a minimum of 5 years following account closure, in accordance with standard AML record-keeping requirements applicable to online gaming operators serving Bangladesh.
  • Transaction records: Financial transaction logs, including deposit and withdrawal records, are retained for a minimum of 5 years following the date of each transaction to support AML compliance, audit, and dispute resolution.
  • Marketing consent records: Records of your consent to receive marketing communications are retained for the duration of your active account and for 3 years following account closure or withdrawal of consent, whichever is later.

Data Security

qqzz takes the security of your personal data seriously and implements a range of technical and organisational measures designed to protect your data against unauthorised access, disclosure, alteration, and destruction. These measures include:

  • SSL/TLS encryption on all data transmitted between your device and the qqzz Platform, ensuring that your login credentials, payment details, and personal information cannot be intercepted in transit.
  • Encrypted storage of sensitive personal data including identity document copies, password hashes, and financial account identifiers, using industry-standard encryption algorithms.
  • Role-based access controls that limit internal access to your personal data to those qqzz staff and contractors who have a legitimate need to process it in the performance of their duties.
  • Continuous automated monitoring of Platform systems for suspicious activity, anomalous login patterns, and potential security incidents, with incident response procedures to address confirmed breaches promptly.

While qqzz implements robust security measures, no internet-connected system can guarantee absolute security. In the event of a personal data breach that is likely to result in a high risk to your rights and freedoms, qqzz will notify you without undue delay using the contact details registered on your account.

Your Data Protection Rights

Subject to applicable law and certain limited exceptions, you have the following rights in relation to the personal data qqzz holds about you:

  • Right of access: You have the right to request a copy of the personal data qqzz holds about you, together with information about how that data is used and the legal basis for processing it.
  • Right to rectification: If any personal data qqzz holds about you is inaccurate or incomplete, you have the right to request that it be corrected or completed without undue delay.
  • Right to erasure: In certain circumstances (for example, where the data is no longer necessary for the purpose for which it was collected, or where you withdraw consent and there is no other legal basis for processing), you have the right to request deletion of your personal data.
  • Right to object: You have the right to object to processing of your personal data where that processing is carried out on the basis of legitimate interests, including profiling. You also have an absolute right to object to processing of your personal data for direct marketing purposes at any time.
  • Right to data portability: Where processing is based on your consent or on a contract between you and qqzz, and is carried out by automated means, you have the right to receive your personal data in a structured, commonly used, and machine-readable format.
  • Right to restrict processing: In certain circumstances, you have the right to request that qqzz restrict the processing of your personal data — for example, while a dispute about its accuracy is being resolved, or while an objection to processing is being considered.

To exercise any of the rights listed above, please contact the qqzz data protection team at [email protected], clearly stating your registered account details and the specific right you wish to exercise. qqzz will acknowledge your request within 5 business days and respond substantively within 30 days. Where a request is complex or where you have submitted multiple requests, this period may be extended by a further 30 days with notice to you.

Protection of Minors

The qqzz Platform is strictly intended for adults aged 21 and above. qqzz does not knowingly collect personal data from individuals under the age of 21. If you are under 21 years of age, you must not register an account, access the Platform, or provide any personal data to qqzz. If qqzz becomes aware that personal data has been collected from a person under the age of 21 without appropriate consent, that data will be deleted promptly, and the associated account will be closed.

If you are a parent or guardian and you believe your child (under 21) has registered an account on qqzz or submitted personal data to the Platform, please contact us immediately at [email protected]. We will take prompt action to verify the report and, where confirmed, delete the relevant data and close the account.

Third-Party Services and Links

The qqzz Platform may reference or integrate third-party services, including payment gateways, game providers, and analytics tools. These third-party services operate under their own privacy policies, which are independent of this Policy. qqzz is not responsible for the privacy practices of third-party service providers. However, qqzz does require all third-party service providers who process personal data on its behalf to comply with appropriate data protection standards and to process such data only for the purposes specified by qqzz. We recommend that you review the privacy policies of any third-party payment provider you use — including bKash, Nagad, and Rocket — to understand how they handle your financial data.

Changes to This Privacy Policy

qqzz reserves the right to update or amend this Privacy Policy at any time. Where a material change is made, qqzz will notify registered members by displaying a prominent notice on the Platform or by sending a notification to the mobile number or email address registered on your account. The updated Policy will take effect from the date it is published on the Platform.

The most current version of this Privacy Policy will always be available at https://qqzz.ws/privacy-policy. We encourage you to review this Policy periodically — at least once every three months — to stay informed about how we protect your personal data. Continued use of the Platform after any update to this Policy constitutes your acceptance of the updated terms.

Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or about how qqzz processes your personal data, or if you wish to exercise any of your data protection rights, please contact the qqzz privacy team using the details below. We aim to acknowledge all privacy enquiries within 3 business days and to provide a full response within 30 days.

Email: [email protected]

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